Tuesday, March 5, 2024

Roku's new Terms of Service

Roku updated their terms of service recently. And they did it in a way that has really upset some people (link to Cord Cutters News story). And I'm not too happy about it either.

Oh, I understand that all companies update Terms of Service from time to time. I realize that Google, Apple, Samsung, Motorola, and other cell phone device and software companies do this. I just don't like the way Roku went about it.

What Roku should have done was presented a screen, with the options to:

  • Read the terms (which they did)
  • Accept the terms (which they did)
  • Reject the terms (not doing this is the problem)

It would have been simple enough for a "Reject" action to take the user to a screen saying that the Terms would go into effect on a pre-determined date (30, 60, 90, etc. days out), and there be a link to a Website that did whatever their actual "write a letter" process would do.

They don't want to make it easy to opt out. And if I didn't like using a Roku device so much, I would do the whole "write a letter" thing. Heck, I might anyway.

Who am I kidding. I won't. I just haven't accepted the terms yet, and I'm not sure when I will. For now, I'm not using my Roku. Of course, I've used Google TV devices more lately, so it really isn't an inconvenience. Just an annoyance. And I'm very annoyed by this.

My Streaming Life has included Roku from the start. It will continue to include Roku. I don't have a problem with the actual terms of service, just they way they deployed this update. That's not how I like things done. Roku is now just like every other company, and not in a good way.

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